Terms & Conditions

1. Use of Our Site

You agree to use the Site only for lawful purposes and not to engage in any activity that could harm, disrupt, interfere with, or compromise the operation or security of the Site or its users.

2. Product Information, Pricing, and Availability

We strive to provide accurate and current information regarding our jewelry, products, services, pricing, and availability. However, errors or changes may occasionally occur.

Prices and product information displayed on the Site are for informational purposes and may be changed or corrected without prior notice. An incorrect or outdated price displayed on the Site does not obligate Fountain City Jewelers to sell an item at that price.

Jewelry shown on the Site may be sold, discontinued, special order, one of a kind, or otherwise unavailable at the time of an in-store inquiry. Please contact or visit Fountain City Jewelers to confirm current pricing and availability.

3. Jewelry Images and Product Representation

We make reasonable efforts to accurately represent the jewelry and gemstones shown on our Site. However, photographs and digital displays may cause colors, proportions, scale, or other characteristics to appear differently than they do in person.

Images may be enlarged to show detail and should not necessarily be interpreted as representing actual size.

Because jewelry, diamonds, and colored gemstones may have individual characteristics and natural variations, the appearance of an item may vary from photographs or similar items shown on the Site.

We encourage customers to view jewelry in person whenever possible.

4. Diamond, Gemstone, and Jewelry Information

Descriptions of diamonds, gemstones, metals, carat weights, measurements, grades, treatments, origins, and other jewelry characteristics are provided based on the information reasonably available to us at the time.

Certain measurements, weights, grades, and other characteristics may be approximate, particularly when a gemstone is mounted or when information is supplied by a manufacturer, vendor, laboratory, or other third party.

Where applicable, we identify diamonds and gemstones as natural, laboratory-grown, treated, or otherwise described based on the information available to us and generally accepted jewelry industry practices.

Specific information concerning a particular piece of jewelry should be confirmed with a Fountain City Jewelers representative before purchase.

5. In-Store Purchases

The Site does not currently process retail purchases. Any prices displayed on the Site are informational and do not constitute an offer or guarantee of sale.

Purchases are completed directly with Fountain City Jewelers and are subject to the pricing, availability, payment terms, return or exchange policies, warranties, and other terms provided or applicable at the time of purchase.

Policies applicable to an in-store transaction may differ depending on the type of merchandise or service involved.

6. Special Orders, Custom Jewelry, and Personalized Items

Special orders, custom-designed jewelry, personalized items, engraving, modifications, and other made-to-order products may be subject to additional terms, deposits, approvals, and cancellation restrictions.

The specific terms applicable to custom or special-order work will be provided or agreed upon as part of that transaction and will control if they differ from these Website Terms.

7. Repairs, Appraisals, and Other Services

Information about jewelry repair, appraisal, custom design, jewelry evaluation, and other services may be provided on the Site for informational purposes.

These services may be subject to separate terms, estimates, intake documents, limitations, warranties, or agreements provided at the time the service is requested.

Scheduling an appointment, submitting an inquiry, or obtaining information through the Site does not by itself create a service contract or guarantee that a particular service can be performed.

8. Warranties

Certain jewelry may include a manufacturer or other limited warranty. Fountain City Jewelers may also offer additional warranty coverage for purchase on eligible merchandise.

Warranty availability, coverage, exclusions, inspection or maintenance requirements, and duration may vary. The specific warranty terms provided with or applicable to the merchandise at the time of purchase will govern that warranty.

Unless expressly stated in the applicable warranty, normal wear and tear, accidental damage, misuse, loss, theft, or damage resulting from improper care or unauthorized repair may not be covered.

9. Intellectual Property

All content on this Site, including text, photographs, images, graphics, logos, videos, designs, and other materials, is owned by or licensed to Fountain City Jewelers and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially use Site content without our prior written permission, except as otherwise permitted by law.

10. Third-Party Links

Our Site may contain links to third-party websites, social media platforms, vendors, manufacturers, services, or other resources.

These third-party sites are not controlled by Fountain City Jewelers, and we are not responsible for their content, availability, privacy practices, security, products, services, or policies. The inclusion of a link does not necessarily constitute our endorsement of the third party or its content.

11. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how information collected through the Site is handled.

12. Website Disclaimer

We strive to keep the Site accurate, secure, and available, but we do not guarantee that the Site will always be uninterrupted, error-free, or completely current.

Information provided on the Site is intended for general informational purposes and should not replace the specific information, documentation, representations, or terms provided in connection with an actual purchase or service.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Fountain City Jewelers will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of, or inability to use, the Site.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Fountain City Jewelers and its owners, employees, representatives, and affiliates from claims, losses, or damages resulting from your unlawful misuse of the Site or your violation of these Terms, to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law principles.

To the extent permitted by applicable law, any legal action arising from or relating to these Terms or use of the Site shall be brought in a court of competent jurisdiction located in Knox County, Tennessee.

16. Changes to These Terms

We may revise these Terms from time to time. When changes are made, the revised Terms will be posted on this page with an updated "Last Updated" date.

Your continued use of the Site after revised Terms are posted constitutes acceptance of those Terms to the extent permitted by applicable law.

17. Contact Us